1.A call to customer services sorts it all out.
2. Nick's mum looks like the cat who got the cream: she says that she went up and down stairs today; and that they've brought her kitchen and bathroom tests forward: if she can make a cup of tea and wash and dress herself, she will be discharged. "And she's going home tomorrow, too," she says of her friend in the pink dressing gown. "If no-one throws a spanner in the works," adds the friend.
3. It's like some sort of nightmare -- I've gone up to interview the chaps at the hospital radio station for a feature, and I find myself ushered into a studio, which is live on air. I feel slightly strangled as I give my name... but I chat with the presenter, and afterwards they tell me I did all right. "Some people just don't say anything at all."