Handover, ohh sparkly and look what I found.

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1. Struggling with a piece of work and having someone take it away.

2. A client rings because she wants to be talked through opening a course. When it works, I hear someone ohhing in the background. The client says: 'I think she likes the pictures.'

3. The satisfaction of, for once, spotting an error that He-Who-Shall-Not-Be-Named missed.

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